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Markel Insurance

General Insurance claims

Claims information

Here to pay claims

To contact the insurance claims team

Call: 0345 355 2227   

Visit the How to make a claim page


At Markel, we are here to settle claims as efficiently as possible so our policyholders can get on with their lives. And, by combining far reaching expertise with a desire to settle eligible claims as quickly as possible, that’s exactly what we do.

Fast settlement of straightforward claims

We recognise that more straightforward claims need to be handled quickly. That’s why we set up our dedicated Prompt Resolution Team (PRT). The team’s objective is fast settlement, with minimal hassle to the policyholder, whilst maintaining a high degree of personal service.

Deep expertise for more complex claims

Complex claims are handled by individuals with extensive sector experience in our Technical Team. Claims handlers with over 10 years’ experience and our internal specialist lawyers are all part of the team, meaning we can ensure the appropriate expertise is allocated to each case.

Each of Markel’s business units has it's own specialist expert claims team. In particularly complex or unusual claims, we involve professional third parties to ensure they’re resolved effectively. 

Whichever team handles the claim, we’ll let you know our decision quickly and clearly. Even if the answer is no, we’ll explain why and always give you the opportunity to tell us if you disagree.

Expect more from your award-winning claims service

Find out more about Markel

Why choose Markel?