Care organisations

An organisation providing care for vulnerable adults went into liquidation. Disqualification proceedings were brought against the finance director by the Insolvency Service.

The Insolvency Service alleged that the finance director had obtained over £400,000 through false accounting. The insurance policy responds to cover the costs that the organisation incurred when defending the claim.

A care home provider that was previously rated as good received a targeted inspection, following intelligence received by the Care Quality Commission (“CQC”) from the police. Afterwards, the CQC determined it was appropriate to remove the home's registration certificate. Markel Law represented the provider by bringing in an interim management team and helping create a rapid response action plan addressing the concerns. At the Tribunal hearing, the progress the provider had made was noted. The Tribunal also recognised that some of the observations in the CQC’s inspection report were not fully evidenced. The home was permitted to retain their registration certificate and continue operating.

An elderly care service provider asked for our urgent assistance following a staff COVID outbreak. With the survival of the home at risk, the provider had sought help from the Local Authority and a contract staffing agency was deployed. Not knowing the service users, agency staff raised safeguarding concerns leading to alerts and investigations. Markel Care Practitioners was called in to remotely support the provider with the investigations, resulting in all allegations being found to be unsubstantiated. After facilitating the return of critical staff and interfacing with the regulator, the Care Quality Commission ("CQC"), the home was able to survive and service users were able to stay.