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Wellbeing helpline

Access mental health support 

Woman sitting at desk with headset on

Markel UK’s customers gain access to a 24/7 helpline, manned by qualified in-house counsellors, legal and financial specialists.

When the time feels right, you may feel the need to reach out for emotional or practical support. Our Partner assistance programme knows how difficult it can be to take those first steps. Our qualified and experienced counsellors are ready to listen and provide guidance.

The service can be used for family issues, medical information, low mood, consumer issues, financial information, relationship advice, childcare support, domestic abuse, tax information, legal information, housing concerns, stress & anxiety, retirement and bereavement, however this is by no means exhaustive, if in doubt, please contact the helpline in the first instance.


Who is it for?*

24/7/365 confidential telephone helpline is available exclusively to Markel Construction policyholders.

How do I access it?

Markel Construction policyholders should refer to their policy documents for details of access.

*Please refer to your policy for exact services included. Learn more.

Case study

Health concerns

Client was calling with health issues, they stated that they were getting a bit older now and unsure if they could carry on in the role they do in construction. They stated that they have a back issue that causes a lot of pain. The client stated this is causing them stress and effecting their sleep.

The counsellor gave them space to unpack how they were feeling and spoke with them about visiting their GP for support for pain/physio and provided relaxation exercises.

The counsellor provided details of the my healthy advantage app for sleep advice/guidance and asked how they’d feel about discussing with their manager for further support and discussed self-care and compassion.