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Customer complaints

Markel is committed to providing high-quality and professional service and maintaining fair outcomes for our customers at all times. If you are dissatisfied or have any complaints about your policy or the handling of a claim you should

In the first instance for Markel International policies, please contact us on the following details:


Write to:
Legal and Compliance
Markel International
20 Fenchurch Street

Markel International provides insurance via three separate insurance companies; Markel International Insurance Company Limited (MIICL), Markel Syndicate Management Limited (MSM) which manages Lloyd’s Syndicates 3000 and 1400 and Markel Insurance S.E. (MISE). Please click on the insurance company below that your policy was issued from in order to find the correct Complaints Procedure. If you require any help in finding this information, please do not hesitate to contact either your broker or our legal and compliance team on the details above.

Markel International also provides legal, tax and care sector advice. Please click on the Markel Law tab for the Complaints Procedure for legal services. For tax and care advisory services please see the Markel International Insurance Company Limited below.