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Markel has once again been recognised as the number one Commercial Lines Insurer for service in the UK, and, for the third year running, it’s brokers who have put us on top.
Published on 4 February, 2026
This latest recognition reinforces what we believe sets us apart: a people-first approach built on long-term partnerships, consistency, and service excellence. Retaining the top spot for a third consecutive year is a powerful endorsement of the trust brokers place in us and the strength of the relationships we’ve built together.
Supporting more than one million customers across the UK, we work closely with our broker partners to deliver solutions that help businesses thrive, especially when it matters most. This award is an important benchmark for brokers choosing the right insurer for their clients, and being voted number one once again reflects the dedication and commitment of our teams across the UK.
At Markel, we win together and to mark this achievement, we’re delighted to share a short celebratory video created especially for this announcement. We hope you enjoy it.
A commitment that goes beyond insurance
Listening to broker feedback remains central to how we shape our service, and our commitment extends far beyond insurance alone. From fast and effective claims resolution to direct access to sector specialists, our offering continues to evolve around what brokers and their customers value most. Added‑value services such as business consultancy, tax advice, and legal guidance further support customers through complex and changing challenges.
This award highlights what we believe truly sets Markel apart: our people. Their expertise, responsiveness, and care underpin every interaction, enabling us to deliver consistently high standards of service and support stronger outcomes for brokers and clients alike.
Investing in what matters most
Over the past year, we’ve continued to invest in the areas that make the biggest difference to our partners and customers:
- Our people: developing talent, strengthening specialist expertise and empowering teams to deliver outstanding service.
- Technology and innovation: enhancing digital capabilities, improving broker journeys and creating smarter, more efficient ways of working.
- Regional presence: expanding and deepening our footprint across the UK to ensure brokers and customers benefit from local insight, relationships, and decision-making.
As we grow, we remain focused on expanding our proposition footprint. Recent launches, including Contractors Combined and Life Science Combined, reflect our commitment to delivering greater choice, deeper relevance, and stronger solutions, with further products on the way.
A big thank you
Achieving this recognition for the third consecutive year is a testament to the hard work, consistency and collaboration that define our partnerships. We would like to thank our people and all our broker partners for their continued trust and support.
It's not just about being an insurer
It's about being a trusted partner to our brokers
