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Jo Sykes speaks to Insurance Times about how AI-driven efficiency and personal service are coming together to improve underwriting and claims.
Published on 9 December, 2025
In the fast-evolving UKGI landscape, Jo Sykes, Divisional Director – Broker, highlights how AI is reshaping the insurance journey for brokers and their clients. She explains that while underwriting has traditionally been slowed by manual, administrative tasks, AI-driven systems are now removing this friction by automatically gathering information, sorting risks, and interpreting structured data.
For early adopters, this shift is already delivering tangible benefits: faster quoting, improved decision accuracy, and a smoother experience for broker partners. Jo also points to AI’s growing impact on claims, where better data flow and analysis are enabling quicker, more consistent settlements.
But technology must enhance, not replace, human support. Markel’s approach is rooted in balance: using automation to improve efficiency while ensuring brokers still receive personal guidance. Alongside this, Jo emphasises the need for continual product innovation, ensuring clients get the specialist, sector-specific protection they truly need.
Read the full article here.
