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Expertise and broader sector knowledge are key to sustaining client relationships, says Richard Brooks.
Published on 22 October, 2024
At this year’s Broker Expo 2024, Richard Brooks, Markel's Broker Development Director, emphasised the significant role of fulfilling the "promise to pay" in insurance, highlighting it as the most critical aspect for customers. Richard debated with the panel stressing the importance of leveraging all available services to add value and address challenges faced by SMEs, demonstrating how Markel’s tech proposition supports tech companies as they scale.
Richard also underscored that brokers should consider specialising, explaining expertise within a niche not only enhances a broker's understanding of the insurance landscape but also helps build crucial connections beyond insurance. This expertise and broader sector knowledge are key to sustaining client relationships and succeeding in the competitive insurance market.
Read the full article here.
Markel is committed to supporting brokers in the UK and we will continue to invest in ways to maintain service as the business grows.