Supporting care organisations so they can focus on what really matters
Markel Care also includes additional services as standard to help our care policyholders navigate their everyday challenges.
Why Markel Care?
- 5-star rating for Claims & Quality of Cover**
- ‘A’-rated insurance company
- 10,000+ care organisations supported by Markel Care
- 2,949 hours that Markel Care customers have benefited from the inclusive Markel Care Consultancy service in 2021
- 212,000 calls received into Markel UK’s Legal Advice Line 2020 – an inclusive benefit provided as part of Markel Care
Our ebook explores the unique risks care organisations face and how our products and services can help you mitigate them.
markel Care brochure
View our brochure to find out more about Markel Care.
Dedicated organisations need a dedicated insurance solution to match
Markel Care is available in two main areas:
Types of risks include:
- Care and day centres
- Community and youth organisations
- Counselling and therapy services
- Education, literacy and training services (not ‘conventional’ schools and colleges)
- Foster care, nurseries, playgroups and out-of-school clubs
- Rehabilitation, residential care for children
- Respite care providers
Vulnerable adult services
Types of risks include:
- Adult placements/assisted living, care and day centres
- Community organisations, counselling and therapy services
- Domiciliary care, education, literacy and training services
- Hospices, rehabilitation, residential care for adults
- Respite care providers, shelters and refuges
- Supported living
What does Markel Care cover?
We understand the sector-specific risks faced by those in the industry. Using this experience, we’ve specifically designed Markel Care to protect against the unique risks that care organisations face, including protection against possible claims of abuse. Markel Care can also be customised to suit your organisation's specific needs, which generally fall into the three areas of risk below:
Responsibilities to third parties:
- Public and products liability
- Professional liability
- Management liability
- Entity defence*
Responsibility as an employer:
- Employers' liability*
- Employment law protection*
- Employees' personal accident*
Protection of assets
- Cyber risks*
- Legal expenses*
- Business interruption*
* Optional cover at additional cost
Care practitioner consultancy
Inadequate fire safety checksThe health and safety director of an organisation that provides supported living accommodation to vulnerable adults was responsible for ensuring the safety of the premises.
A fire broke out and the fire alarm did not sound as it was not in working order. The impact of the fire was severe and resulted in injuries to several service users. Due to the lack of adequate maintenance and safety checks, an investigation was brough by the Health and Safety Executive (HSE) into the actions of the director. The policy responded, by covering the legal costs incurred by the director during the investigation.
A risk management audit for a not-for-profit companyA not-for-profit company providing residential, therapeutic and educational services to individuals over the age of 18, who fall on the borderline of learning disability and complex emotional needs, worked closely with Markel Care Practitioners on conducting a risk management audit.
A number of processes were observed, and as a result a number of recommendations were put forward with the organisation implementing a number of improvements. This service supported the policyholder in recognising and risk managing possible shortcomings in order to reduce and mitigate future claims.
Damage to a foster carer’s houseA foster child experiencing significant behavioural issues caused malicious damage to a foster carer’s house, including damage to internal doors and walls. The foster carer attempted to claim through their household policy but it did not cover malicious damage by foster children.
Because the insured’s policy was tailored to foster care agencies, the claim was covered and paid for the cost of repairs.
Business growth supportAn independent living provider for 16- to 18-year-olds, wanted to ensure it was competitive and able to effectively communicate its unique services, its ethos for young people, the skills of its staff and the quality of its provision within the commissioner documentation.
The organisation worked with Markel Care Practitioners on training specifically focused on attracting referrals and seeking tenders. As a result, the client won two tenders.
Insights and resources
Find out more
Access proposal forms to request a quote or view technical documents related to our products or services.
From our 24/7 business and legal helpline, to our R&D tax relief consultancy, our customers have access to our legal and tax services, providing a complete solution for their wider business needs and goals.
Our claims service
We aim to settle claims as efficiently as possible so our policyholders can get on with their lives.
Markel UK brochure
View our brochure to find out more about our services.
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**Insurance Times Commercial Lines Five-Star Rating Report 2021/22