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Supporting care organisations so they can focus on what really matters

Care providers, such as our 10,000 care policyholders, are an essential part of making sure that the vulnerable members of our society are getting the help they need. These dedicated organisations need a dedicated insurance solution to match. We have extensive experience of the UK’s care sector, meaning we understand the sector-specific risks faced by those in the industry. Using this experience, we’ve specifically designed Markel Care to protect against the unique risks that care organisations face.

Markel Care also includes additional services as standard to help our care policyholders navigate their everyday challenges.

Why Markel Care?

  • 5-star rating for Claims & Quality of Cover**
  • ‘A’-rated insurance company
  • 10,000+ care organisations supported by Markel Care
  • 2,949 hours that Markel Care customers have benefited from the inclusive Markel Care Consultancy service in 2021
  • 212,000 calls received into Markel UK’s Legal Advice Line 2020 – an inclusive benefit provided as part of Markel Care

Care eBook

Our ebook explores the unique risks care organisations face and how our products and services can help you mitigate them.

markel Care brochure

View our brochure to find out more about Markel Care.

Dedicated organisations need a dedicated insurance solution to match

Markel UK offers a wide variety of coverages for care, charity and educational organisations.

Markel Care is available in two main areas:

Children’s services

Types of risks include:

  • Care and day centres
  • Community and youth organisations
  • Counselling and therapy services
  • Education, literacy and training services (not ‘conventional’ schools and colleges)
  • Foster care, nurseries, playgroups and out-of-school clubs
  • Rehabilitation, residential care for children
  • Respite care providers

Vulnerable adult services

Types of risks include:

  • Adult placements/assisted living, care and day centres
  • Community organisations, counselling and therapy services
  • Domiciliary care, education, literacy and training services
  • Hospices, rehabilitation, residential care for adults
  • Respite care providers, shelters and refuges
  • Supported living
What does Markel Care cover?

We understand the sector-specific risks faced by those in the industry. Using this experience, we’ve specifically designed Markel Care to protect against the unique risks that care organisations face, including protection against possible claims of abuse. Markel Care can also be customised to suit your organisation's specific needs, which generally fall into the three areas of risk below:

Responsibilities to third parties:

  • Public and products liability
  • Professional liability
  • Management liability
  • Entity defence*

Responsibility as an employer:

  • Employers' liability*
  • Employment law protection*
  • Employees' personal accident*

Protection of assets

  • Fidelity*
  • Cyber risks*
  • Legal expenses*
  • Property*
  • Business interruption*

* Optional cover at additional cost

Let's talk

Does your existing insurer provide market-leading solutions for UK SMEs?

Additional services*

Clients also have access to additional services to help policyholders navigate everyday challenges. Depending on your coverage, you can opt in or add services you need for an additional cost.

Business and legal helpline

Markel’s in-house team of lawyers offers advice on everyday legal and employment matters such as GDPR and disclosure, contractual queries and employment disciplinary.

Business Hub

Access 850+ documents, contracts, templates and videos to support you.

Markel Practice Consultancy

Bespoke care practitioner consultancy on a range of regulatory, risk and commercial matters.

PR crisis management

Expert guidance and advice on dealing with the media where a claim has the potential to result in adverse press attention. We’ll evaluate the situation and provide the necessary guidance and personal support.

Cyber helpline

Access practical, jargon-free advice from cyber experts advising on issues such as understanding software security and vulnerabilities, as well as building disaster recovery plans.

*Please refer to your policy for exact services included. Learn more.

Featured service

Care practitioner consultancy

Bespoke care practitioner consultancy is available to policyholders, either on-site or desktop, on a range of regulatory, risk and commercial matters. We recognise that smaller companies and traders do not necessarily have the in-house personnel to advise and assist in their decision making. We have 30 specialist care practitioners from across all client groups who not only understand the key issues being faced across the sector, but can also provide bespoke sector-specific support to those caring for children and vulnerable adults.

Case studies

Insights and resources

**Insurance Times Commercial Lines Five-Star Rating Report 2023/24