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Markel UK wins Excellence in Risk Management and Specialist Insurer of the Year awards.
Published on 5 December, 2024
Markel UK had double success at this year’s Insurance Times Awards, taking home not one but two awards: Excellence in Risk Management and Specialist Insurer of the Year. These wins highlight our innovative and customer-focused approach, reinforcing Markel’s people-powered ethos.
Excellence in Risk Management: A holistic approach
Taking home the Excellence in Risk Management award reflects our commitment to supporting businesses beyond traditional insurance. Through Markel’s value-added support services, including the Business Hub, 24/7 business and legal advice line, and Markel Care Practitioners (MCP), customers are empowered to proactively address their everyday challenges, such as employment law, health and safety, and safeguarding.
The judges said: “We were impressed with the number of policyholders making use of the support on offer and the high levels of satisfaction evidenced by extremely high NPS scores. The fact that they use their own in-house resources to do so rather than relying on external partners makes this entry even more impressive.”
Specialist Insurer of the Year: Leading in care sector support
Winning the Specialist Insurer of the Year award underscores our sector-specific expertise, particularly the care sector. With over 30 years of experience in care, we offer tailored insurance solutions for children’s and adult care services, covering the unique risks the care sector faces such as abuse and medical malpractice. In addition to insurance, policyholders benefit from our in-house care consultancy team, Markel Care Practitioners, which provides tailored advice and guidance.
The judges said: “We were impressed with how this insurer added value in an underserved market that had gone through a difficult period, not only maintaining its capacity while others exited, but also delivering strong growth. They noted the dedication and care exhibited by the winning team in a presentation that ticked all the boxes for Specialist Insurer of the Year.”
A testament to innovation and customer focus
The dual recognition is a glowing testament to Markel’s unwavering dedication to its customers. This achievement is not merely a reflection of our people’s hard work but a celebration of the trust and partnership we have built with our brokers and customers.
Neil Galjaard, Markel’s divisional managing director – UK, said: “This result illustrates the work we put in everyday to serve customers and it is a huge testament to the difference our people-first approach has made across our insurance offerings.”
“Being recognised by Insurance Times in this way is a sign that we’re continuing our commitment to delivering market-leading service as we grow with our broker partners.”
Learn more about how we work with brokers here.