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Brad Thomas and Hedron's Duncan Pagan talk broker networks, and how shared goals and open communication help deliver better outcomes.
Published on 29 June, 2026
Jess Williams, marketing business partner – broker, joins Brad Thomas, business development manager, and Duncan Pagan, CEO of Hedron. Duncan shares the important role that networks play in connecting brokers with insurers, and how access to high-quality data enables more meaningful conversations, stronger relationships, and better opportunities for brokers and clients alike.
They discuss the value of working towards a shared goal and maintaining open communication as partnerships evolve. With digital trading and new product launches on the horizon, Brad and Duncan reflect on how their partnership continues to streamline processes, unlock opportunities, and help brokers and insurers work more effectively together as committed partners.
