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Markel takes home the award for Commercial Lines Insurer of the Year for the second year running
Published on 23 June, 2025
Markel has won the award for Commercial Lines Insurer of the Year for the second year in a row at the British Claims Awards 2025!
The event, which took place on Friday 20th June at the Leonardo Royal Hotel London St Paul’s, celebrated the insurance industry’s dedication to claims services and the achievements and progress made by leading organisations on behalf of their clients.
Commercial Lines Insurer of the Year
Winning the award for Commercial Lines Insurer of the Year underlines our commitment to delivering exceptional service to policyholders and brokers. Our teamwork, characterised by strong communication and collaboration, has been vital to our success.
All our claims handlers are 100% committed to our ‘phone first’ strategy, showing care, respect, and understanding for our policyholders. We’re constantly monitoring our performance to ensure we exceed expectations and deliver a consistently excellent service.
We go beyond other insurers with a joined-up service that includes access to our specialist legal team, Markel Law, and, for customers in the care industry, the support of Markel Care Practitioners, serving to highlight our expertise, reliability, and customer care.
Richard Napoli, claims & legal services director, says: "The team work incredibly hard to deliver the high levels of service that they provide. It is gratifying to see the market continuing to recognise the brilliant work the team do".
A testament to our ‘people first’ philosophy
This achievement is a testament to our ‘people first’ philosophy, our relentless pursuit of excellence, and the outstanding service provided by our dedicated team members.
Learn more about our expert claims team here.