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Markel UK's No. 1 commercial lines insurer

Insurance Times broker survey names Markel as the UK’s No.1 commercial lines insurer for service 2023/2024

Author: Markel UK

Last year we launched our new people-first brand. A commitment to exceptional service is not a concept or buzzword, it’s a value that is powered by people.

It is that very same people-powered ethos that has meant our exceptional service has been recognised throughout the last year.

That recognition has continued into 2024. 

As you may already be aware, each year Insurance Times conducts its annual Broker Service Survey (BSS) investigating broker opinions, attitudes and satisfaction levels toward the services they receive from their insurance partners. The survey is based across five different service areas: 

  • quality of cover
  • claims experience
  • policy documentation 
  • underwriting expertise
  • relationship management

Not only have we achieved a five-star rating in the ‘Insurance Times Five-Star Rating Report Commercial Lines 2023/24’, but we have moved to the coveted number one spot.

Neil Galjaard, Markel’s divisional managing director – UK, said: “This result illustrates the work we put in everyday to serve customers and it is a huge testament to the difference our people-first approach has made across our insurance, tax and law offerings.” 

“Being recognised by our brokers in this way is a sign that we’re continuing to deliver on our commitment to delivering market-leading service as we grow with our broker partners.”

We’re excited to continue building on this result to ensure that we’re providing award-winning service throughout 2024 and beyond to our clients and partners.

If you’re a broker and would like your clients to benefit from our award-winning service, view our range of products and services here.  

If you already work us and want to talk about new opportunities, speak to your dedicated Markel contact.