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AI and automation: Challenges and opportunities in 2025 insurance
Published on 17 January, 2025
In a recent article for Emerging Risks, Jo Sykes, our Divisional Director, Broker & ATE, explores how emerging technologies such as AI, automation, and disruptive innovations will shape the insurance landscape in 2025.
Advancements in these areas promise efficiencies and tailored solutions but also introduce additional risks, such as integration complexities and ethical concerns. Cyber threats, fuelled by AI, are a growing challenge, alongside the industry's role in supporting the UK's ambitious net-zero goals. Workforces are also adapting to digitalisation, balancing human interaction with automation.
Read more of Jo’s insights in this article and understand how the industry must manage these dynamics to seize opportunities in 2025 whilst also maintaining a firm focus on delivering for the customer.
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