Cyber and data risks
Insurance Times Broker Survey names Markel as best commercial lines insurer 2019/2020
Specialist insurance package providers for the care sector
Specialist insurance package providers for the technology sector
Tailored insurance for Electrical and other Specialist Building Services Contractors
If you would like to send us comments, feedback or a general enquiry, please don’t hesitate to get in touch.
If you are an LEI customer and wish to contact the claims team, please visit the LEI claims page.
For information and guidance regarding an insurance claim, please visit our claims information page.
Our friendly team are here to answer any questions you may have from Monday to Friday, between 9am and 5:30pm.
Social welfare policyholders can seek advice from our team of 30+ care and health consultants for HR concerns, OFSTED and CQC licence disputes, health and safety, safeguarding, and many other challenges.
As a long-trusted insurer of UK care and charity organisations, we Do More for our policyholders because we Expect More from ourselves. Our team of over 30 specialist consultants provides comprehensive business support for a wide range of social welfare issues.
We support clients who face losing their operating licence due to major business disruptions or who are struggling to remain OFSTED and CQC compliant. We also help organisations enhance their delivery of care to the vulnerable people they support.
Markel social welfare policyholders are entitled to eight hours of complimentary consultancy support each year as part of their insurance program. To see if you are eligible, please email, or ask your broker to email, your name, certificate number, contact details, and brief details of the nature of the problem or the advice being sought. We will be in contact within 48 hours.
Professional advice available exclusively to our social welfare policyholders
Construction policyholders can avoid legal bills with our fast and efficient collateral warranty review service available for architects and engineers, design and build, and surveyors policyholders.
Construction clients insured through Markel have access to this invaluable service provided by our legal partners Clyde & Co. Following contact, the Markel team will take care of the details and ensure a thorough collateral warranty review is undertaken.
Collateral warranty creates a contractual relationship between two parties and will often be used by developers to limit their exposure to allegations of future liability. For Markel’s construction clients, it’s vital that these documents are appropriate, act in the best interests of their business and don’t open clients up to more liability on top of their business responsibilities.
Construction policyholders wanting to use this service should contact Markel by email, or post: Collateral Warranty Review Service Markel (UK) Limited Verity House, 6 Canal Wharf Leeds, LS11 5BQ Please provide the policyholder name, certificate number, contact details, and the copy of the warranty to be reviewed. Clyde & Co will review the submitted warranty and respond within seven working days, although those submitted by post may take longer. The response will detail any requirements and recommendations from a professional indemnity insurance perspective. After receiving the response, any corrective action should be undertaken by the policyholder. Please note: Construction policyholders include design and build, and architects and engineers.
Technology and communications policyholders can feel more secure with a complimentary legal review and advice on their terms of business and third party contracts.
Markel’s technology and communications policyholders can access our comprehensive contract review service without charge. A simple call to our dedicated helpline will direct clients through to a specialist at DWF solicitors who will undertake the review and feedback in a timely manner.
This service helps to protect a policyholder’s business by assessing the suitability and enforceability of existing Terms of Business and advising where changes might be appropriate. Third party contracts can also be reviewed and detrimental terms to the policyholder highlighted.
Technology and construction policyholders wanting to use this service should contact Markel by phone or email: Telephone: 0345 355 2227 (available Monday - Friday, 9.00am - 5.30pm) Email: ITcontractreviews@Markelintl.COM The helpline is available exclusively to Markel technology and communications policyholders. Callers should provide their name and certificate number for verification purposes, and supply a copy of the Terms of Business and/or the Third Party Contract to be reviewed.
Professional afvice available exclusively to our technology and communications policyholders
Markel cyber risks policyholders have access to expert legal and technical IT security, cyber and data protection advice through Markel’s dedicated helpline.
Cyber risks policyholders, or those with cyber insurance as part of another cover, can contact Markel’s dedicated helpline in order to assist with risk management and prevent claims. The helpline is manned by our specialist solicitors at Markel Law LLP and information security experts at NCC group.
This service provides policyholders with practical, jargon-free advice from cyber experts advising on issues such as understanding software security and vulnerabilities, as well as building disaster recovery plans.
Markel cyber risks policyholders can access the helpline by contacting Markel Law LLP by telephone (available Monday - Friday, 9:00am - 5:30pm) 0333 234 2471. Please note: The cyber risks helpline is available exclusively to cyber risks policyholders. Please provide your name, certificate number, contact details, and the nature of the problem or the advice being sought. Once you have been verified as a Markel policyholder, an experienced solicitor will be able to deal with your query.
Details on how to access our cyber risks helpline
Technology and communications policyholders can contact our debt recovery service for specialist legal guidance and support when clients delay or refuse payments.
Markel’s technology and communications policyholders can access our valuable debt recovery service without charge. A simple call to a dedicated helpline will direct clients through to a specialist at DWF solicitors who will undertake and initially review of the case.
This service helps to protect a policyholder’s business, at what can be a challenging time, by providing legal support when client payments are delayed or withheld. Advice will be offered to secure settlement and combat professional negligence counter claims. Legal representation will be provided should the case go to court.
Markel technology and communications policyholders can access the helpline by contacting DWF by telephone (available Monday - Friday, 9.00am - 5.30pm) on 0333 010 3898, or email markel.debtrecovery@dwf.law Please provide your name, certificate number, contact details, and brief details of the problem or advice being sought. Once you have been verified as a Markel policyholder, an experienced solicitor will deal with your query.
More information on our debt recovery helpline and how to access it
Employment law protection policyholders can access our employer helpline and guides provided by employment law specialists at Markel Law LLP. The helpline must be used whenever TUPE issues could potentially arise.
Markel’s employment law protection policyholders can access our employer helpline provided by Markel Law LLP for advice and support on a wide variety of employment law matters. Supporting the helpline service is an online portal. With over 80 up-to-date fact sheets and 350+ precedent documents, it covers the key areas of employment. The employer helpline must be used whenever TUPE issues could arise.
This service helps protect policyholder’s business by advising on a range of employment law issues, including disciplinary and grievance procedures, recruitment and dismissals, unlawful discrimination, furloughing and redundancies. Markel Law LLP is one of the largest UK providers of employment law services, with specialist barristers and solicitors working with over 250,000 business clients each year.
Markel employment law protection policyholders can access expert employment law advice over the phone via our employer helpline, serviced by a dedicated team at Markel Law LLP. Phone: 0345 230 0110 (available Monday - Friday, 9:00am - 5:30pm) Email: markelhelpline@markellaw.com Please provide your name, certificate number, contact details, and brief details of the problem or advice being sought. Once you have been verified as a Markel policyholder, an experienced solicitor will deal with your query.
Markel employment law protection policyholders can access expert employment law advice online via Law Hub, a leading digital hub for legal and business solutions, powered by Markel Law LLP.
Access employer guides: www.markellaw.co.uk/lawhub
More information on our employer helpline and how to access it
Markel Care comes with additional services as standard to help our policyholders navigate their everyday challenges.
Bespoke care practitioner consultancy is available to Markel Care policyholders, either on-site or desktop, on a range of regulatory, risk and commercial matters. We recognise that smaller companies and traders do not necessarily have the in-house personnel to advise and assist in their decision making. We have 30 specialist care practitioners from across all client groups who not only understand the key issues being faced across the sector, but can also provide bespoke sector-specific support to those caring for children and vulnerable adults.
Markel Care policyholders can benefit from Markel’s 24/7 legal helpline, with access to 40 qualified solicitors who can assist care organisations with legal issues they face on a regular basis. The helpline advises on over 200,000 queries a year. For policyholders that have opted to purchase Employment Law Protection (ELP) cover, Markel offers separate employment law advice to help prevent a claim a wide range of employment law disputes. These services help protect care organisations by advising on a range of employment law issues, including disciplinary and grievance procedures, recruitment and dismissals, performance and conduct management processes, unlawful discrimination, and redundancy.
We understand that care organisations can face a wide range of challenges and provide assistance to deal with the everyday legal issues around employment, health and safety, trading and contracts, cyber and data, debt and insolvency. Our legal portal, Law Hub provides practical DIY templates and guidance around these topics, as well as having a dedicated care section. Law Hub is written and created by our team of expert solicitors who have a huge wealth of experience advising on care-specific issues.
To find out how to access these services, please refer to the table in on P8 of the Markel Care brochure which you can download below.
More information on our Markel Care proposition including information on how to access the Policyholder benefits and services.
Employment law protection policyholders can access our Law Hub, a dedicated SME portal for legal and business guides and templates provided by the specialists at Markel Law LLP.
Markel’s employment law protection policyholders can access our SME online portal for legal and business guides and templates provided by Markel Law LLP. The content includes guides and templates covering every day SME issues. With over 400 fact sheets and 745+ precedent documents, it covers the key areas such as employment, health and safety, trading and contracts.
This service helps protect a policyholder’s business by providing access to legal and business guides and template documents. Our suite of documents covers a wide variety of business related topics, including employment, health and safety, trading and contracts, cyber matters, intellectual property and tax. In addition, our blog page on the portal provides SMEs with updates on the latest legal developments. Our Law Hub has over 30,500 users with more than 520,000 document downloads from the portal.
Markel employment law protection policyholders can access our Law Hub by registering at www.markellaw.co.uk/lawhub. You’ll need a valid Markel employment law protection policy number to register: this will start with SC or A. For example: SC1234A160WX/6789 or A12345/1016
Phone: 0345 230 0110
(Available Monday - Friday, 9:00am - 5:30pm)
Email: markelhelpline@markelcom
Please provide your name, certificate number, contact details, and brief details of the problem or advice being sought. Once you have been verified as a Markel policyholder, an experienced solicitor will deal with your query.
The Law Hub gives you instant access to information and documents allowing you to deal with daily legal issues
MarkelTech policyholders are entitled to access a range of services included within their policy.
0345 355 2227 Claimsuk@markel.com
0345 355 2227 – Monday to Friday, 9.00am to 5.30pm ITcontractreviews@markel.com The helpline is available exclusively to MarkelTech policyholders. Callers will be required to provide the following information for verification purposes: – Policyholder name – Certificate number – Copy of the Terms of Business and/or the Third Party Contract to be reviewed.
0114 236 4457 – quote MarkelTech
0333 234 2092 – 24/7, 365 days a year Information required: – Policyholder name – Certificate number
MarkelTech policyholders can access the DIY Legal Toolkit through the Law Hub. In order to be set up with a log-in, policyholders can send an email to marketinguk@markel.com One of the team will then send you a form to complete to gain access. Information required: – Policyholder name – Certificate number – Contact details – Brief details as to the nature of the problem or the advice being sought
0345 355 2227 – DWF – Monday to Friday, 9.00am to 5.30pm Once you have been verified as a Markel policyholder an experienced solicitor will be able to deal with your query. Information required: – Policyholder name – Certificate number – Contact details – Brief details as to the nature of the problem or the advice being sought
MarkelTech policyholders are entitled these services. To see if you are eligible, please email the above teams, or ask your broker to email, your name, certificate number, contact details, and brief details of the nature of the problem or the advice being sought. We will be in contact within 48 hours.
More information on our MarkelTech proposition
Specific Markel policyholders have access to specialist public relations advice should a claim have the potential to result in adverse press attention.
Specified Markel policyholders can access specialist public relations advice from Markel’s PR partner, The Counsel House (TCH). TCH is experienced in providing crisis management assistance to a wide range of organisations from within both the commercial and voluntary sectors.
Certain claims can increase the threat of potentially damaging press coverage for an organisation. Through TCH’s qualified partners and consultants, Markel provides expert guidance and advice on dealing with the media in the event of a crisis. TCH will help manage the situation through the process should this prove necessary.
Specified Markel policyholders needing support from TCH should email or telephone 0345 355 2226 24/7, 365 days a year. Please provide the policyholder name, certificate number, contact details, and brief details of the situation. Once verified as a Markel policyholder, an experienced consultant will make contact within three hours. They will evaluate the situation and provide the necessary guidance and personal support up to a maximum of £25,000, which is in addition to the limit of indemnity. Please note: PR crisis management is available exclusively with the following policy sections: directors and officers, management liability, executive liability, and entity defence. For social welfare, community groups and not-for-profit management liability policyholders, PR crisis management is also available with general liability and professional liability.
More information on our PR Crisis Management service
Produced by The Counsel House and the TCH Round Table crisis management team