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Incident support, liability dampening and claims mitigation

We're here to help by tailoring solutions to support the care sector.

Liability Reduction and claims mitigation are one of MCP’s specialist areas of support. Being uniquely positioned as Care Experts within the insurance sector means our understanding of the challenges providers face is unique. Whether supporting providers to reduce incidents, improve incident reporting, training on defensibility, investigation and complaints handling, or providing responsive support to help you manage serious incidents, deal with multiagency investigations, regulatory reporting and actions or mitigating claims potential. MCP work with providers from point of incident to implementing lessons learnt and seeking to reduce claims.

  • Training

    • Liability reduction and claims mitigation
    • Investigation training
    • Complaints handling
    • Subject access requests
    • Dealing with problematic complainants
    • Accident and incident reporting
    • Accident and incident management
    • Trend and claims analysis
    • Defensive practice
    • Bespoke training development
  • Course specifics

    The course is reflective of the needs of your organisation. Therefore we work with you to tailor it to your specific requirements. We can implement courses for professionals, small or medium scale organisations or across large groups ensuring a consistent approach to training and supporting embedded learning. Markel Care Practitioners constantly keeps you and your organisation central to what we do whether delivering training, supporting system and process review or provide resources and access to our expert practitioners.

  • Our expertise

    Delivered by our experienced Markel Care Practitioners, who have expertise in understanding the integrate nature of practice, risk management and potential exposure to claims as well as accident and incident processes. Our practitioners are able to work with you and your organisation to deliver bespoke training which effects real change, reduces claims and embeds learning into practise.

    This can be delivered through on-site or remote training, and we undertake an initial analysis in partnership with you to fully understand your organisation, systems, gaps and needs. We can support clients to introduce and implement a new incident and accident management system. This includes workshops that resonate to the audience whether managers and frontline employees and empowers them to move forward with confident. We can review and work with you to develop robust systems for report, review and defending potential claims. Training, workshops and support can be targeted to different levels of your business including; frontline staff, managers, Senior Leaders and Trustees Confidence in claims reduction, accident and incident reporting, management and review enables customers to develop confidence in managing risk, responding to potential claims and protecting their organisation, enabling them to focus on their key objective to support their clients.