Skip to Main Content

Insurance Post: Is insurer service really that bad?

Brokers share their views on insurer service quality after critique, and reveal which insurers stand out for good service.

Published on 2 July, 2024

This leading insurance title examines insurer service following comments from the market that no insurer gets service right and we should ‘rip up the rule book and start again’.

Jensten’s Alistair Hardie sparked this investigative article by Insurance Post’s News Editor, Scott McGee, in which several brokers provide their opinion on insurer service. The consensus seems to be that it can be good but needs to be at a more consistent level across all sizes of brokers.

Markel is part of the debate with Phil Bayles, chief commercial officer at Ardonagh Advisory, saying: “Then if you look at some of the more niche stuff, Markel are really strong in PI.”

You can read the full article here.

Read how Markel has been voted the number one commercial insurer for service here.

Learn more about Markel’s professional indemnity solutions.

  • Insurance Post: Is insurer service really that bad?
  • Insurance Age: Are new regional insurer offices the silver bullet to improve broker service?
  • Lessons from Adrian Chiles’ decade of IR35 misery