Skip to Main Content

Cytora: Why service is the secret to tripling growth in insurance

In Cytora’s podcast ‘Making Risk Flow’, Juan de Castro speaks with Neil Galjaard, divisional managing director of Markel UK.

Neil has over 30 years of experience in the insurance industry and has held leadership roles at companies like Lloyds, Virgin Money, and Towergate Insurance. Neil joined Markel in 2016 to lead the UK retail business across insurance, tax, and legal capabilities, whilst working closely with brokers, accountants, and lawyers.

During the course of their conversation, Neil shares his insights on Markel’s ethos for delivering sustainable business solutions and the key driver of success in the insurance industry: great service. Neil also emphasises the importance of being available and knowledgeable for brokers and clients, how efficiency, technology, and data play a part in maximising underwriters' expertise, and what makes Markel a 'forever business'.

How Service influenced Markel’s five-star rating.

Find out more about Markel’s eTrade solutions.