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Insights into how brokers can improve their customers’ experience
Published on 23 August, 2024
Published by Insurance Business, this article follows a discussion between Jo Sykes, Markel UK’s broker channel lead, and Linda Moir, ex-customer service lead at Virgin Atlantic, where they shared insights into the secrets of unparalleled service excellence.
Brokers can read about how issues such as culture, technology, and employee feedback and empowerment can impact customer service in their businesses.
Read the full article here.
To see more about how Markel can help brokers support their customer’s needs, go here.