Nicola has worked in insurance for over 20 years at some of the UK’s largest Brokers, MGAs and Insurers leading claims and service operations from small teams of specialists through to large scale multi-site contact centres. Nicola has a passion for customer service excellence and here at Markel UK is responsible for our Partnerships division, where a service led - insurance backed philosophy delivers top quality advice and support services to the small business customers of a wide variety of partners. From member organisations to specialist brokers,
Nicola’s team deliver support on a wide range of topics that matter to small businesses, and create sector-specific packages with real relevance.
Nicola quotes ‘Markel UK’s unique capabilities, products and propositions give us more chance than most to provide services that delight our customers and make a real difference to them and their business. I’m proud to be part of such an innovative and forward thinking team that genuinely puts the customer at the heart of everything we do.
Nicola is married to Neil and when not at work can be found walking the dales with her gorgeous rescue labrador Butch.