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Nicola Sumner


Divisional Director - Partnerships, UK


Nicola has worked in insurance for over 20 years at some of the UK’s largest Brokers, MGAs and Insurers leading claims and service operations from small teams of specialists through to large scale multi-site contact centres.

She has a passion for customer service excellence and is responsible for Markel’s partnerships division, where a service-led, insurance-backed philosophy delivers top-quality advice and support services to the small business customers of a wide variety of partners. From member organisations to specialist brokers.

Nicola’s team delivers support on a wide range of topics that matter to small businesses, and creates sector-specific packages with real relevance, which genuinely puts the customer at the heart of the solution.

Nicola is married to Neil and when not at work can be found walking the dales with her gorgeous rescue labrador Butch.