Joana Santos is a qualified as a Social Worker qualifying initially in Porto, Portugal and moving to the UK to continue her professional career. Joana has worked across nine local authorities areas in England and Wales specialising in dementia, learning disabilities, homelessness, older people, hospital discharge, care homes and day centres.
Joana managed teams delivering specialist Social Care placements in care homes inclusive of managing placement, complaints, safeguarding, managing risk and protecting vulnerable adults from harm, overseeing and monitoring of the quality assurance framework.. This role also enabled Joana to develop her knowledge in inspecting care home (residential and nursing), reviewing paperwork (care plans, risk assessments, repositioning charts, MAR Sheets, and other relevant paperwork) and advising management on how to improve practice. Joana is also a qualified Best Interest Assessor.