Incident response service
Immediate access to incident response specialists when an attack occurs.
Expert support to contain, investigate, and recover from cyber incidents.
The scenario
A logistics business operates around the clock, relying on access to critical systems to manage deliveries, customer information, and day-to-day operations.
Late one evening, employees find themselves locked out of key systems. Customer data becomes inaccessible, operations are disrupted, and there are concerns that sensitive information may have been compromised.
With the incident unfolding in real time, the business needs more than insurance cover. It needs immediate access to incident response specialists who can help contain the threat, investigate what has happened, and support recovery efforts, with round-the-clock support available when needed.
The challenge isn't just responding to the incident. It's acting quickly enough to minimise disruption and reduce the potential impact on the business.
The risks to consider
Cyber incidents can escalate rapidly, particularly when critical systems, customer data, or business operations are affected.
In those moments, businesses need access to specialist expertise that can help contain the threat, investigate the cause, and support informed decision-making during a fast-moving situation.
Delays in responding can increase operational disruption, financial loss, and reputational damage.
The Markel difference
Markel's Cyber Insurance solution provides access to specialist incident response support, helping clients respond quickly when a cyber incident occurs. Clients can access experienced incident response professionals who help contain threats, investigate attacker activity, determine the root cause, and support remediation efforts.
This support is available 24/7, providing round-the-clock access to specialist help when needed. Services may include forensic investigation, ransomware response, threat hunting, business email compromise investigation, and monitoring activity designed to identify and minimise ongoing risks.
This support helps businesses respond confidently to cyber incidents and accelerate their path to recovery.
Conversation starter
“If a cyber-attack disrupted your business tomorrow, would you have the expertise in place to investigate, contain, and recover from it?”