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Regulatory responsibility

We're here to help by tailoring solutions to support the care sector.



Markel Care Practitioners offers our unique ‘Good to Outstanding’ support package and advice about requirements for registration with the care quality commission (CQC), Ofsted, CSSIW in Wales or care inspectorate in Scotland.

Markel Care practitioners provide inclusive of training, analysis of your current regulatory gradings, action planning to support regulatory inspections, and supporting managers, frontline staff and senior leaders to embed positive changes throughout your organisation.

Using mock inspections to support learning and engagement with regulators we are able to support you to evidence the full capabilities of your organisation.

We can also assist with completing an application to become either a registered manager or the responsible individual.


Services available:

  • Registration

    Advice about requirements for registration with the care quality commission (CQC), Ofsted, CSSIW in Wales or care inspectorate in Scotland. Assistance with completing an application to become either a registered manager or the responsible individual.

  • Support to prospective registered managers of services

    Offering mock interviews to prepare managers for registration. Ongoing mentoring and supervision of managers.

  • Audits against the relevant regulations

    Regulation 44 or Regulation 17 audits and visits. This service includes, in line with the regulations: independent monthly visit and audit of services that bears weight and has credibility for all regulating authorities across the UK e.g. CQC, Ofsted, social services, health and all people interested in your services.

  • Preparing for initial and subsequent inspections

    Work with managers/providers, during a ‘mock’ inspection, to assess compliance and allow them to address shortfalls before inspectors visit. Support with putting together pre-inspection information such as the provider information return (PIR) to demonstrate compliance.

  • Improving services following a poor inspection rating

    Work with providers and managers to put right service deficiencies and achieve a good rating. Develop systems and target training to improve the staff skill base and leadership to maintain that rating. Identify gaps in training and provide training such as safeguarding vulnerable adults or children, child sexual exploitation, the Mental Capacity Act and deprivation of liberty safeguards. Work with managers and staff to ensure evidence is being recorded, which will evidence compliance and influence ratings.

  • Improve or maintain current good ratings

    For adult services working through the five key questions for CQC in England, the revised inspection framework methodology in Wales and the National Care Standards in Scotland. For children working through the Ofsted standards for residential homes, fostering agencies and schools.