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Markel Insurance

05 Mar 2020

How we achieved our five-star rating for quality of cover

It’s no secret that there are many factors that go into broker satisfaction levels – hence why Insurance Times’ Broker Satisfaction Survey (BSS) is focused around five main services areas

 
  • Claims: Fairness of settlement and speed
  • Policy documentation: Accuracy and transparency
  • Quality of cover
  • Relationship handling and management
  • Underwriting: Expertise, flexibility and support

However, even if an insurer is performing exceptionally well across most of the service areas, if the quality of cover isn’t up to scratch, an insurer will struggle to keep their brokers happy.

That’s why we always apply our Expect More ethos to our cover. Protecting customers, providing peace of mind and creating certainty is at the heart of what we do. We always seek to know our customers’ needs and provide them with a unique range of services with market-leading covers at their core.

We deliver a range of bespoke and carefully designed products that are specifically tailored to meet the needs of each sector. This provides comfort and protection so it allows our customers to focus on growing their business, leaving our brokers with happy clients.

But our Expect More mantra doesn’t stop there.

To create a unique offering for UK SMEs, we have acquired a number of tax and legal brands, meaning Markel can offer SME policyholders a first-class insurance program combined with complimentary access to a suite of in-house, sector-specific and professional business services.

Care and charity clients, for instance, benefit from bespoke insurance, in-house legal and tax advice, and consultancy support from our 30+ dedicated care-sector consultants. All of which makes a tangible difference to their organisations.

Each year, our legal and tax helplines handled 200,000 calls and 60,000 calls respectively, and our specialists secured over £40m in R&D tax relief for UK SMEs.

All of this leads to a customer who has the resources to grow their business and a broker who’s extremely satisfied with the complete service they’re able to provide their clients.

We are delighted that all of this contributed to being awarded five stars, not only just in quality of cover, but also across all five service areas, making us the only insurer to achieve this. When we say Expect More, we mean it.

To learn more about our five-star rated SME solution or why brokers voted us their #1 insurer, please get in touch.

Talk to us...

Amanda McGarry
Amanda McGarrySenior Business Development Manager - Central
Kate Bootham
Kate BoothamHead of Business Development - North
Michael Petchey
Michael PetcheyHead of Business Development - South
Next article in series

05 Mar 2020

How we achieved our five-star rating for claims

You’ll have no doubt already heard the fantastic news that we both retained our maximum five-star status in the ‘Insurance Times five-star rating report Commercial Lines 2019/2020’ and took the coveted number one spot.