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Markel Insurances

Rated five stars across the board 

Insurance Times five-star rating report Commercial Lines 2020/2021


Brokers award Markel UK five stars across all service areas

Not only has Markel UK retained its five-star rating in the ‘Insurance Times five-star rating report Commercial Lines 2020/2021’ for the third year running, but we also scored the maximum rating across all five service areas too.

Having performed exceptionally well across the board, Markel is just one of two insurers to secure the coveted five-star title. We’re extremely proud of this achievement, especially as it shows why our brokers rely on us to deliver the bold ideas and honest actions they need to create the best possible service for their customers, every time.

Thank you to all of our brokers – your support made all the difference.

Markel UK retains its five-star rating for the third year in a row

Each year, Insurance Times conducts its Broker Service Survey (BSS) investigating brokers’ opinions, attitudes and satisfaction levels towards the service they receive from their insurance partners.

The survey is based across five different service areas:

  • Quality of cover
  • Claims
  • Relationship handling and management
  • Policy documentation
  • Underwriting

“ This fantastic result illustrates the hard work we put in everyday to serve customers. It’s a huge testament to our Expect More from those who Do More promise which has enabled our brokers and their customers to grow and succeed time and time again with the help of our insurance, tax and law offerings. “

Neil Galjaard, Managing Director

Markel UK

Learn how our award-winning insurance solutions saw us achieve five stars in all five service categories: 

Grow and succeed with Markel by your side

Our award-winning insurance solutions come with unrivalled support services, such as tax and legal support, to ensure businesses get the most robust solutions, every time. When we say we help businesses transform their insurance from a business essential to a business asset, we mean it. To learn more about how our five-star rated service can support you and your SME clients' growth aspirations get in touch today.

Kate Bootham
Kate Bootham Head of Business Development - North 0330 127 7290